When does the activation start?
How long do the coupons stay valid for?
What happens on expiry of the purchase period i.e. 30 days or 1 year?
If on subscription basis it will automatically renew if not then the service is no longer available.
Can it be used for International Numbers?
Which areas do you cover?
How do I pay for SECURA Traveller?
Download the Secura Traveller App from the App store or Play Store. For subscriptions or visit www.securatraveller.co.za for once off and bulk purchases. You will be asked to input your card details.
When purchased via the website we will then debit your account once off with R49 for 30days or R350 for 1 year. These charges exclude fees added by the PayFast. All charges are once off and NOT re-occurring.
When purchased via App Store it is on a subscription basis and will automatically renew at the end of the period unless you choose to OPT OUT. These charges exclude fee’s added by the PayFast.
Are there any hidden costs?
Are there group packages?
No, not at this point. We may introduce in the future so keep engaged.
How do I purchase a standalone panic button?
Do I need a phone when using my panic button?
No, our GPS panic button is a standalone device and can be used independently from your phone.
Which armed response companies respond to my emergency?
We have hundreds of private Armed Response companies on our supply base and the closest one will respond to your emergency. All are vetted and registered by PSIRA
Which Emergency Medical Services do you use?
We only use vetted Intermediate and Advanced Life Support service provides.
Do we get taken to Private or Government Hospitals?
Private Hospitals. Should you not have the necessary medial aid or travel insurance you may be transferred to a Government facility once stabilised.
What is a Stand By Me or Breakdown Service?
Should you unexpectedly breakdown on the side of the road in what is a potentially unsafe area, you can activate a security response to wait with you while your designated tow or breakdown service responds.
Do I need a Local SIM card, or can I use my International Number?
You can choose to make use of a local SIM card or your international number. Just be sure you download SECURA Traveller using the one you intend using during your travels and if using an International number activate data roaming?
Why do I get error report stating: “The coupon entered is either invalid or has already been used”?
Chances are you have downloaded SECURA instead of SECURA Traveller